Shipping policy
SHIPPING POLICY
At OTERA, we bring the essence of Tokyo aesthetics to your doorstep. To ensure the best balance between quality and global accessibility, we work with specialized logistics partners worldwide.
1. Order Processing: All orders are processed within 2-5 business days. You will receive a notification with a tracking number once your order has shipped.
2. Shipping Estimates: Since our products are shipped directly from our international fulfillment centers to maintain exclusivity and competitive pricing:
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United States: 10-15 business days.
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Rest of the World: 15-25 business days.
3. Tracking: Once your order is dispatched, you can track your package directly through our website or the carrier’s portal.
4. Customs and Duties: OTERA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).